CSM Magazine
MAY 10, 2024
Customer support crews face sudden challenges just like storms rolling in out of nowhere, putting their strengths and abilities to the test across different industries. In those stormy moments is where excellent customer care makes a difference; it flips potential problems into opportunities for closer relationships.
CSM Magazine
SEPTEMBER 8, 2023
There are of course some brands who have this as a priority – and proactively keep the energy and morale high and truly reward their agents. Yet, when compared to the time spent on drafting and updating website copy, agent training too often takes a backseat.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
JANUARY 2, 2023
Showing appreciation for customer service employees will motivate them to go the extra mile for customers and boost customer satisfaction. Simple gestures like recognizing customer care staff in team meetings or giving rewards for exemplary performance can make a huge difference on employee morale and productivity.
CSM Magazine
MARCH 16, 2023
They build strong relationships with their peers, improving teamwork, productivity, and morale. Agents with high EI can also improve the customer experience, manage conflicts, regulate their emotions, and collaborate effectively. As a result, they lead to improved job satisfaction, productivity, and customer satisfaction.
C Space
JUNE 3, 2020
By aligning corporate values with what customers care about, companies are hoping to build a sense of loyalty and a deeper sense of personal connection, he said. It’s smart – they’re taking a stand, hopefully, because it’s moral, but also because they understand the long-term economic game.”.
Netomi
JANUARY 5, 2022
A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Show podcast and a regular contributor to Forbes.
BlueOcean
OCTOBER 4, 2021
Once upon a time, we could count the number of subscriptions we had on one hand (the newspaper, a magazine or two, and that trusty gym membership). These days, we’ve lost count (Netflix, Amazon Prime, Spotify, Stitch Fix, Costco, Blue Apron, Hulu, BarkBox, plus the usual magazines, gym memberships, and more). It’s a sea of change.
Expert insights. Personalized for you.
52 
Let's personalize your content