SmartAction
OCTOBER 23, 2020
Director of Customer Care Strategy and Pauline Aponte, WFM. When someone calls in, the AI-powered virtual agents will capture some information from like city, state, zip code of where they want to stay, # of occupants, how many nights, check-in and check-out dates, and more. Here are a few excerpts from Jason Coats, Sr.
Creative Virtual
APRIL 2, 2020
Advancements over the past several years in conversational AI technologies, including chatbots and virtual agents, have made them a go-to solution for providing cost-effective and easy-to-use support on digital channels. When talking about self-service virtual agents, the first use case that usually comes to mind is customer service.
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Creative Virtual
APRIL 14, 2020
We can always clearly see social patterns and trends being reflected in the usage of our virtual agents. In the last 4 weeks, on average, the traffic of our banking virtual agents has doubled. Within a few days, one of the banking virtual agents I look after had more than 3,000 recorded user queries around the crisis.
Cisco - Contact Center
SEPTEMBER 9, 2019
I would like to share some thoughts pulled together in discussions with developers, customer care system integrators and experts, along one of the many possible journeys to unleash all the power of Artificial Intelligence (AI) into a modern customer care architecture. ” AI in the Contact Center. .”
SmartAction
OCTOBER 19, 2022
TechStyle Fashion Group group used virtual agents in voice and chat rather than allocating internal staff and resources to creating and maintaining their own conversational chatbot. Check out these success stories from some familiar brands that trust us to aid them in providing top notch customer care!
Creative Virtual
SEPTEMBER 6, 2018
Members of the Creative Virtual team will also be available at our stand to share live demonstrations and success stories of organizations around the world already using our V-Person virtual agents, chatbots, and live chat to optimize their conversational customer care.
Creative Virtual
JUNE 11, 2019
He noted the strength of Creative Virtual’s chatbot technology through illustrations and highlighted best practices for using chatbots, virtual agents and live chat. He presented one of the features that allowed for human intervention while maintaining a seamless customer experience.
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