OctopusTech

NOVEMBER 15, 2020

So, with a growing demand for e-games, it is becoming important to get help via Customer Support Services on time. Thus, most of the gaming platforms are hiring Customer Service Outsourcing services for customer support to retain more paying customers.

Customer Support 62

Customer Support outsourcing Multi-channel support Multichannel 62

Vcaretec

JUNE 10, 2022

When we hear about the term ' Customer Support Outsourcing ', the first thing that comes to mind is that it means cutting your employees and outsourcing your work. Customer Support Outsourcing is one of the prominent factors in measuring the success of a business or company. What is Customer Support Outsourcing?

outsourcing 52

outsourcing Customer Support Multi-channel support Call Center 52

ProProfs Blog

JUNE 26, 2020

It’s not just great communication skills that make a customer support operator great at their job. 62% of customers say that a representative’s knowledge and resourcefulness play a key role in creating a good experience. Learn the commonly used customer service and support lingo. But, where to start?

Customer Service 179

Customer Service APIs Customer Support Feedback 179

ShepHyken

NOVEMBER 22, 2019

This week we feature an article by Robert Occanyan who shares what successful customer support teams are doing to deliver an exceptional customer experience. . Here’s an important fact that customer support teams should always remember—people are more likely to remember negative experiences over positive ones.

Customer Support 347

Customer Support Multi-channel support voip Benchmark 347

HGS

MAY 27, 2015

Contact centers have undergone significant transformation in the past few years, driven largely by the shift from voice to digital and omni-channel customer service. This continual channel shift has also influenced the nature and complexity of services being delivered. Widening Service Delivery Scope.

Contact Center 100

Contact Center Multi-channel support Complaint resolution outsourcing 100

Kayako

DECEMBER 31, 2015

This year, we’ve seen the customer support community continue to grow, with small tribes setting up all over the internet and producing great support content. Going into support is now considered a valid career choice. 2,300,000 to One (Or How We Support 1,650 Customers , by Steve Klein.

Customer Support 35

Customer Support Self service Multi-channel support SaaS 35

CSM Magazine

JUNE 7, 2023

a leading global customer experience company, today announced they were chosen as the customer support provider for MSG+, a new state-of-the-art streaming service from MSG Networks set to launch this summer. Harte Hanks, Inc.

Customer Support 52

Customer Support Entertainment Multi-channel support Technical Support 52