Customer Care Customer retention Events Technical Support 
Kayako
MAY 12, 2016
Ines is part of the super online support team behind WordPress. Her wisdom from learning on the job brings a new perspective to the typical day-to-day of a support pro. Amongst topics like growth and product, Help Scout have published many blog posts about customer support. Customer support newsletters.
Netomi
FEBRUARY 28, 2022
Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. Irit Eizips – Chief Customer Officer & CEO, CSM Practice.
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Netomi
JANUARY 5, 2022
As the Managing Partner, he consulted for leading global companies, served as a keynote speaker at top industry events, researched customer experience trends, and authored Customer Experience Matters – one of the most popular blogs on customer experience. He authored the Customer Success book for Wiley!
Pointillist
AUGUST 18, 2021
Dan is also a keynote speaker, author of the book Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! The report compiled survey results of more than 1,150 CX, analytics, marketing and customer care professionals worldwide, across a variety of industries.
Callminer
OCTOBER 22, 2019
Outbound is ideal for businesses that need assistance reaching customers. Inbound services provide customer assistance and technical support for programs and software. Industry events are a great way to meet new people in the call center industry. Seek out companies that offer call completion and refusal reports.
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