Influitive
JUNE 14, 2016
Curbing the corporate-imagined script of the past several years, The Advocates no longer adhere to your best guess at buying behaviors, common characteristics and typical trends. Joe is chatting with Jane over dinner about a scathing review he read on G2 Crowd that panned the exact SaaS his company was on the cusp of implementing.
ChurnZero
JUNE 27, 2023
Subjective internal: Results of periodic business reviews, Customer Success Manager (CSM) sentiment, engagement and responsiveness, customer fit within the ideal customer profile (ICP). Subjective external: NPS, customer satisfaction scores (CSAT), customer advocacy and perceived return on investment (ROI).
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ChurnZero
OCTOBER 12, 2021
VAIRKKO’s onboarding program began as a scripted approach to teach each component of their system. It was spread out over several meetings, and the onus was on the customer to practice and schedule their next meeting. Like many SaaS products, the multitude of features and use cases that Sibme powers can be overwhelming to a new user.
ChurnZero
OCTOBER 12, 2021
VAIRKKO’s onboarding program began as a scripted approach to teach each component of their system. It was spread out over several meetings, and the onus was on the customer to practice and schedule their next meeting. Like many SaaS products, the multitude of features and use cases that Sibme powers can be overwhelming to a new user.
SmartKarrot
JULY 24, 2020
On a typical day, the customer representatives are given a pre-written script to read from while attending calls. In such kind of cases, it is best suggested to put off the script and actually listen to what the client has to say. This is a big no in any SaaS driven customer success business.
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