aircall

MAY 13, 2019

Whether it’s for sales operations or customer support, brands need a way to communicate with their current and future clients. Voice over internet protocol (VoIP) providers offer businesses an affordable, modern, and more versatile alternative to classic landline phones, but questions of “reliability” create a hesitation to switch.

voip 88

voip Sales Best practices Transportation 88

Jon Arnold

JANUARY 21, 2019

By nature, cloud is a business of scale, and the upsell opportunities are far greater as the size of end customer gets larger. Not much more needs to be said about why hosted providers want to chase bigger customers, and nothing is going to change that for now. I’ll stop talking for a moment, and let the numbers tell the story.

voip 67

voip Marketing APIs Upselling 67

CrazyCall

JANUARY 28, 2019

In our previous blog posts, we’ve discussed the most basic inbound and outbound call center metrics to help you ensure customer satisfaction and keep your call center agents organized. Now we’ll cover the other 5 inbound call center metrics that are essential for providing the best customer service: #11. Average handling time. #12.

Call Center 49

Call Center Metrics Average Handle Time Management 49

aircall

MAY 13, 2019

Whether it’s for sales operations or customer support, brands need a way to communicate with their current and future clients. Voice over internet protocol (VoIP) providers offer businesses an affordable, modern, and more versatile alternative to classic landline phones, but questions of “reliability” create a hesitation to switch.

voip 48

voip Sales Best practices Transportation 48

Hodusoft

JULY 13, 2023

It’s even more so at a time when scalability is a major issue for many service providers and many of them face huge challenges to provide the right bandwidth to their customers. That’ll set you apart from the competition and enable you to cater to more customers. With all these traits, customer satisfaction is a natural byproduct.

voip 59

voip Best practices Upselling Enterprise 59

aircall

FEBRUARY 8, 2021

If you haven’t already invested in a cloud-based phone system and VoIP integrations, you might consider how setting up a sales call center, complete with call center software, could help streamline your sales activities and help you reach your goals more easily. . You could think of it as telling your sales story. Goal setting.

Sales 62

Sales call center software Best practices Call Center 62

JustCall

APRIL 5, 2023

However, the story changes its tune drastically once you start digging deeper to compare the features. Customers can get virtual phone numbers in 70+ countries. JustCall vs. Dialpad: Top Features Comparison At face value, it may appear that the base plan for Dialpad works out to be cheaper than that of JustCall.

call center software 52

call center software Call Center Interactive Voice Response Enterprise 52

aircall

SEPTEMBER 21, 2017

If they’re referring to a difficult customer, that’s nothing to be too concerned about. Too many phone systems leave the voice channel on an island, separated from all the other customer communication tools agents oversee. But even VoIP softphones aren’t always guaranteed to play well with other applications.

voip 48

voip CRM APIs Call Center 48

CrazyCall

AUGUST 8, 2019

Customers call, agents resolve their queries, managers supervise, all things seem to run their course… STOP! Outbound and inbound customer services should be constantly measured to be improved. The majority of inbound call center metrics originate here and c an’t be calculated until you count your inbound customer service calls.

Call Center 52

Call Center Metrics Abandon rate Management 52