ClearAction

MAY 29, 2016

Customer Experience + Marketing: Pro’s & Con’s. What happens when the Chief Marketing Officer doubles as Chief Customer Experience Officer? Marketing, sales, and service are typically most in-touch and in-tune with customers, compared to the other business functional areas.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

ChurnZero

JANUARY 25, 2024

Related resource: Setting the rules of engagement for customer success and sales teams Skillset 2: Technical proficiency The potential of AI and automation to transform CS workflows, personalize journeys, and deliver seamless experiences makes expertise in scheduling tools, CRM systems, and AI tools increasingly valuable.

Education 52

Education Upselling Consulting Consulting 52

Amity

JUNE 11, 2018

Foundational Customers: These customers are smaller in revenue and strategic value. Eventually, your Strategic Customers will likely need localized support. Make sure to question your management team about plans to scale and expand markets. CSMs will have a higher number of customers to support in this band.

Strategic Value 91

Strategic Value Customer retention SaaS Sales 91

Integrity Solutions

MAY 24, 2023

All the product knowledge, core selling skills, time and CRM management capabilities are far less impactful to the ultimate success of a salesperson than their core attitudes, beliefs, values and motivations. What it doesn’t cover: those factors that influence a person’s inner drive to achieve.

Sales 52

Sales Coaching Accountability Personalization 52

Amity

JULY 22, 2016

Foundational Customers: These customers are smaller in revenue and strategic value. Eventually, your Strategic Customers will likely need localized support. Make sure to question your management team about plans to scale and expand markets. CSMs will have a higher number of customers to support in this band.

Strategic Value 57

Strategic Value Customer retention SaaS Sales 57

Amity

DECEMBER 22, 2014

Foundational Customers: These customers are smaller in revenue and strategic value. Eventually, your Strategic Customers will likely need localized support. Make sure to question your management team about plans to scale and expand markets. CSMs will have a higher a number of customers to support in this band.

SaaS 64

SaaS Strategic Value Customer retention Sales 64

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. More and more companies are using data-driven personality testing to help them in these crucial managerial decisions. Updated Technology Solutions.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56