Avaya

DECEMBER 1, 2016

The preference to use self service is on the rise, and can be a money saver for the company and a time saver for the customer. For those that call in, an interactive voice response (IVR) can greet and direct callers, allowing them to use speech recognition or their touch tone keypad to get answers to common questions.

Customer Experience 57

Customer Experience Multichannel Interactive Voice Response Contact Center 57

aircall

MAY 14, 2021

During busy times when sales or support agents are having lengthy conversations, a predictive dialer will slow down making outbound calls until there are more agents available to accept calls. For sales reps working in a call center, making more calls allows them to generate qualified leads quickly and spend more time closing sales.

voip 62

voip Telemarketing Scripts Abandon Call 62

Call Experts

MAY 20, 2022

Therefore, a help desk that provides after hours support can improve response time and reduce costs by eliminating the need for other staff during peak times. . Help desks available 24/7 can also be integrated with other tools, like Salesforce for lead tracking or Microsoft Dynamics for CRM.

Contact Center 98

Contact Center Answering services Call Center outsourcing 98

Babelforce

NOVEMBER 30, 2022

Do you know your DTMF IVRs from your ACDs? That’s why we’ve put together a glossary covering some key CX terms, with some links to further resources so you can become your company’s CX expert in no time. Active waiting calls metric. This does not include time spent navigating an IVR system. Expected Wait Time?

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

Hodusoft

AUGUST 9, 2021

One of the time-saving and user-friendly tactics that customer contact centers can enable is self-service. Using IVR or pre-recorded messages most of the tasks can be automated saving precious time for customer service agents and customers. HoduCC offers all major CRM software integrated. There is no wait time.

Social media contact 105

Social media contact Contact center software Contact Center Interactive Voice Response 105

JustCall

OCTOBER 25, 2023

It also presents opportunities to know your customers better and even expand revenue through upselling and cross-selling. Here are some that should feature in your tech stack: Customer Relationship Management System Customer Relationship Management (CRM) platform is the go-to source of all customer data.

Chatbots 52

Chatbots Upselling CRM Self service 52

aircall

NOVEMBER 23, 2016

When trying to qualify a lead, present an upselling opportunity, or follow up on a support ticket, the phone remains the most efficient method of collecting information. Moreover, you can integrate your phone system with your CRM tool, helpdesk, alternative channel providers, etc. It’s never too early to focus on customer centricity.

voip 78

voip Interactive Voice Response Sales First call resolution 78

aircall

NOVEMBER 23, 2016

When trying to qualify a lead, present an upselling opportunity, or follow up on a support ticket, the phone remains the most efficient method of collecting information. Moreover, you can integrate your phone system with your CRM tool, helpdesk, alternative channel providers, etc. It’s never too early to focus on customer centricity.

voip 48

voip Interactive Voice Response Sales First call resolution 48