ProProfs Blog

OCTOBER 25, 2021

All you need to do is customize the survey templates based on your business requirements. Best customer feedback software offers different channels to collect data like surveys, website questionnaires, social and community feedback, online reviews, forms etc. There is also an option to set recurring surveys.

Feedback 148

Feedback Surveys Enterprise Analytics 148

aircall

APRIL 16, 2021

In simple terms, SaaS is a web-based model where software vendors host and maintain code, servers, and databases that make up SaaS applications. As long as you abide by the original terms and conditions, you can cancel your subscription. The Importance of SaaS Software. What’s so special about SaaS applications?

SaaS 62

SaaS Sales Coaching APIs 62

JustCall

DECEMBER 2, 2022

It can be used for capturing customer feedback or responses to surveys. Here are some common high-conversion campaigns where sending marketing SMSes would yield favorable results: Flash sales, product offers, limited-time deals, and other short-term promotions Retargeting campaigns in case of cart abandonment or leads turning cold.

Advertising 52

Advertising Marketing Sales Benchmark 52

OctopusTech

MAY 8, 2022

Wouldnt it be great if users find your products and services, buy them and become your loyal customers by purchasing again from your business? Well, to achieve this, you need to sell amazing products, provide great customer service and experience, and have a commitment to managing your customer lifecycle to grow your customer base.

Management 62

Management Education Engineering Advertising 62

Playvox

APRIL 27, 2023

This is the three-step approach we’ve seen work most effectively to maintain and grow service quality for long-term customer loyalty. Contact center trends can directly impact success. But in an industry — and world — evolving at lightning speed, it’s harder than ever to keep up and to know which ones matter most.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

JustCall

APRIL 20, 2022

This productivity pain point can be addressed by offering guides, video tutorials, and one-on-one demos on how to use the software efficiently. There are several other factors that influence customers’ delight and satisfaction. Their pain points are one big roadblock on the way to a great customer experience. Let’s get started!

Coaching 52

Coaching Interactive Voice Response Feedback Wait times 52

CrazyCall

AUGUST 8, 2019

Customers call, agents resolve their queries, managers supervise, all things seem to run their course… STOP! What about the work output, its monitoring and optimization? Outbound and inbound customer services should be constantly measured to be improved. Fortunately, there is an enormous amount of Key Performance Indicators (KPIs) to consider.

Call Center 52

Call Center Metrics Abandon rate Management 52