CRM Customer Care Customer Support Magazine 
CX Global Media
JULY 9, 2019
About Linda Harden : Linda Harden is President of Pipeline Publishing Group and Publisher of the monthly contact center management magazine, Contact Center Pipeline. Her passion is to promote discussion, resources, events and services that impact the lives of our employees and customers.
Fonolo
JANUARY 14, 2020
Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Flavio Martins is the VP of Operations and Customer Support at DigiCert INC. Peter Lavers @ ThinkCX .
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Netomi
JANUARY 5, 2022
A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,
JivoChat
MARCH 25, 2021
With live chat, you can approach your customers the moment they appear on your website with proactive triggers to send the right messages at the right time. Connect your live chat tool with your CRM so your sales team can follow up with each new lead, and quickly access chat histories in the future. Econsultancy ). Aberdeen Group ).
JivoChat
MARCH 25, 2021
With live chat, you can approach your customers the moment they appear on your website with proactive triggers to send the right messages at the right time. Connect your live chat tool with your CRM so your sales team can follow up with each new lead, and quickly access chat histories in the future. Econsultancy ). Aberdeen Group ).
CSM Magazine
JUNE 28, 2021
In this article we will discuss some small business customer service strategies to help you. As you set up service channels, simplify customer service collaboration, use customer support software, and review your performance, we will discuss everything you need to know to succeed in customer service.
CSM Magazine
SEPTEMBER 21, 2021
Consider a scenario in which your customer care personnel are experienced yet exhausted. You know you want to customize each customer engagement, but finding the balance between successfully listening to consumers and keeping them going through the pipeline is increasingly challenging.
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