Course Management Morale Time management 
aircall
JUNE 25, 2021
It’s one thing to have a lot of employees and revenue, but it’s another to have operations management that enables optimum efficiency. This article will discuss what operations management is, why it’s important, and how you can apply it to your business. What Is Operations Management? Improving process quality and strategy.
Liveops
FEBRUARY 27, 2020
If you’re noticing a trend of absenteeism in your call center, empty seats and long hold times may be in your future. Of course, the agents who do come to work will feel the strains of that pressure, and they might not stick around for much longer, either. What to do: Leverage the elasticity of the flexible network.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Liveops
FEBRUARY 27, 2020
If you’re noticing a trend of absenteeism in your call center, empty seats and long hold times may be in your future. Of course, the agents who do come to work will feel the strains of that pressure, and they might not stick around for much longer, either. What to do: Leverage the elasticity of the flexible network.
Integrity Solutions
JUNE 29, 2018
Sales Effectiveness Often Starts by Understanding Why Your Sales Managers Still Aren’t Coaching Their Teams. Sales managers have a stressful job. If it’s so important, why aren’t more sales managers in your organization coaching their people? by Bruce Wedderburn. But this isn’t an article about exercise.
NobelBiz
MARCH 5, 2024
As a call center stakeholder—be it an owner, manager, or supervisor—the task of harnessing call center reporting to pinpoint areas for improvement, optimize agent performance, and ultimately enhance customer satisfaction can seem daunting.
NobelBiz
JUNE 19, 2023
. – Brad Butler, Contact Center Software Consultant @ NobelBiz Mastering the Art of Real-Time Monitoring as a Call Center Supervisor Real-time monitoring is an art that, once mastered, opens a new dimension of customer service management. It enables managers to take swift actions for process optimization.
Andrew Mcfarland
SEPTEMBER 23, 2022
AEs may also be responsible for managing the company’s sales teams. For instance, a salesperson may have a different title than a product manager. Some believe creative job titles will reduce employee stress and improve morale. A sales manager works with large-profile customers.
Expert insights. Personalized for you.
62 
Let's personalize your content