Playvox
DECEMBER 16, 2021
Is gamification the right choice for your contact center? That’s why many organizations are putting increased emphasis on improving their company culture in order to improve employee morale. That’s why many organizations are putting increased emphasis on improving their company culture in order to improve employee morale.
Tethr
JUNE 5, 2020
Does your contact center need a morale boost? Improve employee morale and reduce call center stress using these strategies. A leadership team that thinks they’re above everyone else is a morale murderer. Gamification works. The post Maintaining morale in your contact center appeared first on Tethr.
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Noble Systems
JULY 30, 2019
That’s why one BPO turned to Noble Gamification — to bring a new sense of motivation to debt collectors and improve business results. 3 Benefits of Debt Collection Gamification. Gamification creates friendly competition within the BPO organization to motivate collectors without pushing them to turn toward unjust practices.
Playvox
MARCH 21, 2024
When customer interactions are the heartbeat of business operations, one crucial factor often takes center stage – agent morale. All of this leads to better agent morale. Let’s take a deeper look at the factors that influence employee engagement and morale.
Serenova
AUGUST 30, 2019
However, 82% of American employees feel like they are not recognized enough by their leaders for the contributions they make, which takes a toll on productivity, morale and profitability in a workplace ( HBR ). Recognition doesn’t have to be extravagant; it just needs to happen regularly to be a consistent morale boost.
Fonolo
APRIL 5, 2022
They must set strong examples of teamwork, work ethic, company values, and of course: customer service. The Manager’s Guide to Call Center Gamification. But transitional periods involving employee turnover, new management, and the adoption of new tools and technology can also have a significant impact on agent morale and performance.
BlueOcean
DECEMBER 16, 2019
A reminder that the struggle to sustain morale when it’s holiday season in the contact center is real. Giving your teams a creative mission to embrace may help combat a low morale. And, of course, keeping your team fed with treats, holiday-themed meals, and pizza will always help keep morale high.
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