Playvox

DECEMBER 16, 2021

Is gamification the right choice for your contact center? Are your employees excited to come to work each and every morning? Employee engagement is one of the most challenging aspects to master in the contact center. According to a recent Gallup report , 85% of employees are not engaged or are actively disengaged at work.

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Gamification Contact Center Employee engagement Average Handle Time 79

Noble Systems

JULY 30, 2019

Disengaged employees aren’t as productive, leading to issues with metrics like right party contacts, first time payments, and call scores. That’s why one BPO turned to Noble Gamification — to bring a new sense of motivation to debt collectors and improve business results. 3 Benefits of Debt Collection Gamification.

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Gamification Automotive Coaching Morale 53

Serenova

AUGUST 30, 2019

Recognition is an often underestimated but powerful employee engagement strategy. Well-recognized employees are more engaged, feel a stronger connection to their organization and have better work relationships ( Cicero ). According to Gallup Research, each employee should be recognized every seven days ( Gallup ).

Morale 60

Morale Gamification Coaching Employee engagement 60

Fonolo

APRIL 5, 2022

They must set strong examples of teamwork, work ethic, company values, and of course: customer service. And, agent engagement continues to be the catalyst for customer loyalty and revenue. The easiest way to boost employee engagement and retention is to invest in the right call center leader. Easier said than done, right?

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Call Center Contact Center Gamification Construction 99

Playvox

MARCH 21, 2024

When customer interactions are the heartbeat of business operations, one crucial factor often takes center stage – agent morale. According to Harvard Business Review , engaged employees deliver better customer experiences. All of this leads to better agent morale.

Morale 90

Morale Contact Center Quality management Coaching 90

Fonolo

APRIL 27, 2020

Here are our top tips for engaging remote employees and keeping agent morale high, so that you and your team can go (virtually) unimpeded for as long as you need to. Improve your communication with remote employees. games over Zoom (and some cold beverages, of course!). remotework #cctr #management Click To Tweet.

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Call Center Morale Contact Center Gamification 112

Noble Systems

SEPTEMBER 3, 2019

Incorporating Gamification into your new hire and perpetual training programs allows agents to develop and strengthen competencies at their own pace. Friendly competition engages agents and motivates them to continually improve. Gamification. Gamification uses game mechanics to make training more fun.

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Agent burnout Contact Center Gamification Interactive Voice Response 53