Noble Systems

JULY 24, 2020

WFM tools remove the guesswork from your collections center planning by carefully balancing the demands of business activities, staff requirements, and service level expectations with efficient staffing levels – helping you improve customer service and reduce costs. Motivation impacts everything in a contact center.

Call Center 87

Call Center Technology Gamification Analytics 87

Liveops

MARCH 11, 2021

Now the hard part is managing the engagement and productivity of those team members. In a remote environment, people that tend to succeed are self-motivated, organized, and experts in time management. Tools like Slack mimic real-time engagement so co-workers have the opportunity to build and nurture relationships while at work.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

Playvox

NOVEMBER 15, 2022

“Time is money” is a phrase attributed to Benjamin Franklin, first appearing in The American Instructor , a book published in 1748. For contact center managers, this phrase rings in their heads each time they create a forecast, build a schedule, or track schedule adherence. . Manage Human Resources Costs.

Management 86

Management Schedule adherence Coaching Contact Center 86

NobelBiz

APRIL 18, 2022

As it overlooks three critical components: the customer experience, the rise of new communication and the new contact center technologies. Modern customers want immediate and dependable solutions, which means your call center’s efficiency must be at its peak at all times. What is call center efficiency?

Call Center 52

Call Center Interactive Voice Response Contact Center Gamification 52

Noble Systems

MARCH 19, 2021

While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Cloud Contact Center for SMBs. Real-time dashboards, standard report libraries, and tools to create customized queries are the basics.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Aspect

OCTOBER 19, 2017

It feels like just yesterday we were standing on stage in Orlando announcing the 1 st annual Aspect Contact Center Benchmark (if you missed it here’s the press release ). Companies can provide this type of work environment through proper coaching, gamification, and rewards and recognition for a job well done.

Benchmark 85

Benchmark Interactive Voice Response Gamification Contact Center 85

Liveops

MARCH 15, 2021

Now the hard part is managing the engagement and productivity of those team members. In a remote environment, people that tend to succeed are self-motivated, organized, and experts in time management. Tools like Slack mimic real-time engagement so co-workers have the opportunity to build and nurture relationships while at work.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

Hodusoft

MAY 17, 2021

So you know a customer contact center is indispensable and also an efficient solution to manage customer interactions. In a recent PwC survey , consulting major found that contact centers can cut costs by 15% to 30% with simple technological interventions and give agents extra time to focus on the most important customers.

call center software 52

call center software Call Center Interactive Voice Response Banking 52

Balto

SEPTEMBER 23, 2022

Leveraging Agent-Sourced Content with Real-Time Guidance. It goes without saying that contact center managers encourage agents to stick to the playbook. When agents and managers find better way to do handle objections or try out new phrases that convert better, these wins should be shared and tested.

Scripts 52

Scripts Gamification Benchmark Surveys 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

contact center solutions 52

contact center solutions Contact Center voip call center software 52

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. In uncertain economic times, they become even more critical to help navigate business health and growth. What Are Call Center Efficiency Metrics?

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52