CCNG

NOVEMBER 9, 2022

Maintaining connectedness within a contact center has always presented unique challenges. For example, engagement among customer service agents is demanding due to the one-to-one nature of customer care, the continuous flow of customer interactions and the lack of physical mobility due to reliance on screen-based support systems.

Gamification 195

Gamification Customer Experience CCNG Employee engagement 195

NobelBiz

APRIL 18, 2023

Optimizing team productivity is the key to achieving this goal, and this comprehensive guide will walk you through the steps necessary to unlock your call center’s full potential. What is hyper efficiency in a contact center? Check our guide on what KPIs to follow if you want to have excellent customer service.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Playvox

FEBRUARY 20, 2024

Not only do contact center agents want additional flexibility in their work schedules, but many leaders saw that agents did not need to be in a defined office space to get their jobs done well. However, managing remote teams effectively comes with its own set of challenges.

Management 88

Management Gamification Calibration Quality management 88

Monet Software

APRIL 24, 2020

High-speed internet, cloud-based applications and other technologies have opened a new vista for the call center—the remote agents. Most contact centers have had to quickly transition to working from home as a direct effect of COVID-19. No longer is the company limited to the talent pool surrounding the contact center.

Contact Center 62

Contact Center Management call center workforce Average Handle Time 62

Playvox

NOVEMBER 15, 2022

“Time is money” is a phrase attributed to Benjamin Franklin, first appearing in The American Instructor , a book published in 1748. For contact center managers, this phrase rings in their heads each time they create a forecast, build a schedule, or track schedule adherence. . Manage Human Resources Costs.

Management 86

Management Schedule adherence Coaching Contact Center 86

Liveops

MARCH 11, 2021

Now the hard part is managing the engagement and productivity of those team members. In a remote environment, people that tend to succeed are self-motivated, organized, and experts in time management. Try not to align employee happiness with employee engagement. Provide professional development.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

Liveops

MARCH 15, 2021

Now the hard part is managing the engagement and productivity of those team members. In a remote environment, people that tend to succeed are self-motivated, organized, and experts in time management. Try not to align employee happiness with employee engagement. Provide professional development.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62