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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. It isn’t surprising to see that many small, medium, and large businesses outsource their customer service to BPOs. That’s the power of multi-tenant contact center software for BPOs!

Contact center software 52
Contact center software Contact Center Customer Service Agent burnout 52
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The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services

Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services.

Contact center software 52
Contact center software Banking Contact Center Finance 52
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Don’t Guess at Staffing: Proven Methods for Your Contact Center

Brad Cleveland Blog

SEPTEMBER 8, 2023

How many people do you need to handle the customer workload on a Monday morning at 10:00 am? How about a Thursday afternoon at 2:00 pm?

Contact Center 51
Contact Center Multi-channel support Management Call Center 51
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The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value

HGS

MAY 27, 2015

The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value. Contact centers have undergone significant transformation in the past few years, driven largely by the shift from voice to digital and omni-channel customer service. Widening Service Delivery Scope.

Contact Center 100
Contact Center Multi-channel support Complaint resolution outsourcing 100
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Don’t Guess at Staffing: Proven Methods for Your Contact Center

Brad Cleveland Blog

SEPTEMBER 8, 2023

How many people do you need to handle the customer workload on a Monday morning at 10:00 am? How about a Thursday afternoon at 2:00 pm?

Contact Center 26
Contact Center Multi-channel support Management Call Center 26
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Three Immutable Laws of Contact Centers

Brad Cleveland Blog

FEBRUARY 9, 2022

There are three immutable laws at work in contact centers that you must keep in mind. Find more videos about contact centers in my LinkedIn Learning course “Managing a Customer Contact Center.” They’re always present.

Contact Center 26
Contact Center Metrics Management Multi-channel support 26
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Deserve wow experience by hiring Call Center Outsourcing Company

Vcaretec

SEPTEMBER 11, 2023

All active firms who want to grow in the market with a sizable client base must provide better customer assistance. Better customer service enables seamless management of non-essential business activities, ensuring an undivided focus on key skills. thanks to multi-channel support systems in place.

outsourcing 52
outsourcing Call Center Multi-channel support Calibration 52
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