Aspect
JULY 15, 2020
Contact center s see the opportunity to r educe their real estate costs, but they are not confident in the long-term success of work-from-home. The post Enabling a Mobile Contact Center Workforce with Aspect® Workforce Optimization™ Version 20 appeared first on Aspect Blogs.
Monet Software
MAY 27, 2020
To find this session, log in to Verint Virtual On-Demand and navigate to Educational Tracks, then: Track – Contact Center Workforce Engagement Cloud / Theme – Elevating Response: Analytics & AI. Check out the education session now. Already registered? Enter your business email address here and access today.
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Monet Software
JUNE 10, 2021
8 Tips for Optimizing Schedules and Enhancing Contact Center Workforce Engagement.at Many contact center managers, however, don’t realize how much more value their scheduling activity can deliver to employees, beyond letting agents know when to show up for shifts. the Same Time. We all love a win-win.
Fonolo
OCTOBER 3, 2018
Whatever your roadblock, it’s good practice for contact center teams and customer service leaders to educate themselves on why, in a broad sense, some contact centers are being held back from reaching their full potential.
Aspect
MAY 15, 2018
Vendors are now starting to look at how AI can be applied to enhance the performance of agents, supervisors, managers, workforce planners, quality analysts and other members of the contact center workforce. For more information on Aspect’s educated approach to AI in the workforce, visit our Aspect Workforce AI page here.
JustCall
JUNE 28, 2023
As the customer experience in the contact center is undergoing a major transformation, the JustCall team — together with the Helpwise and CallPage teams — participated at CCW Vegas, unveiling groundbreaking solutions and tackling the pressing challenges confronting the modern contact center workforce.
TechSee
FEBRUARY 12, 2019
By drawing on the aggregated knowledge and experience of the contact center workforce, effectively crowdsourcing their expertise, technology providers are creating the next generation of self service platforms. Human CX agents have a vital role to play in educating virtual assistants. Crowdsourcing of Expertise for AI.
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