Playvox
OCTOBER 18, 2022
There’s a storm brewing in customer service centers, and the aftermath could create some big challenges for contact center management. In our 2022 study of customer support agents and managers, 68% of agent respondents said they didn’t want to return to an office. Leanne Y.,
Verint
FEBRUARY 7, 2018
Sign up today for Verint's Ask the Experts: AQM Webinar Series—interactive, Q&A style webinar sessions designed with you in mind. You can sign up for either or both sessions in the Ask the Experts AQM Webinar series. Webinar 1: How More Automation = Better Quality, More Engaged Employees. February 14 | 2 p.m.
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NICE inContact
OCTOBER 7, 2019
Watch our on-demand webinar, Digital First Customer Service: The Future is Here Today , to learn more about the digital transformation and how you can position your company as a leader. The post 5 Paradigm Shifts Driving the Customer Experience Market appeared first on NICE inContact Blog.
Verint
DECEMBER 5, 2017
As Ken Landoline, principal analyst at OVUM, stated in his blog, Back-Office Integration Coming to the Forefront in Customer Engagement , a number of trends are making it easier to link these two functions, including: In-sourcing previously outsourced contact center functions. The increase in channel digitization.
Noble Systems
SEPTEMBER 8, 2020
Other essential software technologies to consider for your cloud-based contact center include WFM for schedule optimization; analytics to uncover trends and assist agents during a transaction; and advanced IVR to create new flows or self-service programs to enrich the customer’s experience. We are all learning as we go.
Verint
JUNE 2, 2015
June 1-4; Online Webinar. Verint’s Donna Denehy, enterprise workforce optimization, will present “Have You Listened to Your Customer Today?” She will explore how recording, analytics and customer feedback are all involved in the ongoing transformation of quality. ET on June 1.
Playvox
APRIL 14, 2022
Service quality is as important to a business as the taste of the food coming from the kitchen. No matter what kind of restaurant it is, excellent customer service is crucial to keeping it prosperous. Despite gains in self-service adoption, contact center agents are still central to providing consistently satisfying CX.
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