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An Introduction to the Virtual Call Center

Noble Systems

With better training and better morale, virtual call center employees can even be more productive than in a bricks-and-mortar site, leading to improved customer service. Choosing the best virtual contact center platform for your needs. Communicate often and clearly to employees and customers.

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Defining WFO. (Hint – It’s Not Just About Workforce Management)

Noble Systems

Interaction Analytics & Reporting – Speech analytics uses your call recordings and text-based interactions to generate a wealth of intelligence on customers and agents and helps identify trends and opportunities. Contact Strategy Planning & Automated Decision Processing – Get results with intelligent data modeling.