contact center workforce Customer Service Self service Webinar 
Noble Systems
SEPTEMBER 8, 2020
Other essential software technologies to consider for your cloud-based contact center include WFM for schedule optimization; analytics to uncover trends and assist agents during a transaction; and advanced IVR to create new flows or self-service programs to enrich the customer’s experience.
Playvox
APRIL 14, 2022
Service quality is as important to a business as the taste of the food coming from the kitchen. No matter what kind of restaurant it is, excellent customer service is crucial to keeping it prosperous. Despite gains in self-service adoption, contact center agents are still central to providing consistently satisfying CX.
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Noble Systems
SEPTEMBER 29, 2020
Interaction Analytics & Reporting – Speech analytics uses your call recordings and text-based interactions to generate a wealth of intelligence on customers and agents and helps identify trends and opportunities. Contact Strategy Planning & Automated Decision Processing – Get results with intelligent data modeling.
NICE inContact
OCTOBER 7, 2019
He details the five key transformations that will dramatically impact the customer experience space, including: Digital Artificial intelligence/self-service Analytics Workforce Cloud. Paul closes with practical advice on how to respond to these paradigm shifts and to turn these changes to a competitive advantage.
Verint
OCTOBER 30, 2017
Top 5 Best Practices for Extending WFO Beyond the Contact Center. November 9; Online Webinar. Verint’s Craig Seebach, vice president, workforce optimization strategy, will present this content at 11 a.m. The contact center is often just the start of the customer’s journey. November 15; Online Webinar.
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