BlueOcean
SEPTEMBER 30, 2019
Higher call volumes leading to longer wait times for your customers and higher stress for your agents? Maybe it’s time to consider the benefits of outsourcing some or all of that customer care volume. Curious how other companies have overcome their contact center growing pains? Flexibility.
BlueOcean
MARCH 31, 2022
Let’s look at what sports can teach us about consistency in achieving contact center service levels—and how to adapt to even the most unexpected outcomes. That’s what we’re talking about here – the role of repetitions and preparing for the possibilities in contact center management. Practice Makes (Almost) Perfect.
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BlueOcean
JUNE 17, 2021
For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them with your exhaustive knowledge of your products or services. Customer care is often a 24/7/365 job, and the slightest disruption has the potential to impact your reputation and brand loyalty.
TLC Associates
JULY 17, 2019
This means most companies are experiencing high customer demands from their customer care services or outbound sales support but have a difficult time finding the workforce to keep those consumers satisfied. Do What You Do Best and Outsource The Rest: How Contact Center Outsourcing Boosts Your Business.
BlueOcean
DECEMBER 10, 2019
We also published loads of content to share our insights and experiences in the world of customer care. The True Cost of Losing a Customer. Did you know it can cost five times as much to acquire new customers versus retaining existing ones? Are You Using 1999 Metrics to Measure 2019 Customer Care?
Verint
JANUARY 31, 2018
They automated repetitive back-office processes and created additional resource capacity to focus more on the customer.
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