HGS
JULY 12, 2017
In June 2017, HGS partnerships found golden success—receiving first-place recognition for Best Outsourcing Partnership and Best Use of Self-Service Technology at the 2017 Contact Center World Awards. “We Best Use of Self-Service Technology. Contact Center Awards. self service.
The Northridge Group
NOVEMBER 9, 2022
This article was originally published on Contact Center Pipeline and can be viewed here. As customer expectations and channels for outreach continue to evolve, the contact center is becoming more and more complex and critical. The Role of QM in the Contact Center. Contact Center Transformation Through QM.
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The Northridge Group
JUNE 2, 2023
For example, when a hospital that does 1,200 MRIs per month calls to find out why an insurance company rejected 90% of its claims, not only must the insurance company’s contact center associates have good answers but the experience of getting to the answers must be well-orchestrated too. It allows time for preparation.
The Northridge Group
MAY 2, 2023
Despite these challenges, careful handling of GPT-4 can unlock tremendous value for both users and providers by improving efficiency and increasing the effectiveness of communication strategies. Recommendations Q: What is involved with installing GPT-4 in the contact center? Does it supplement or supplant other chat tools?
Vistio
DECEMBER 15, 2021
He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association. They shove self-service in your face. One of the most successful pest management companies in the US. That is not a test. No, great rant.
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