Consulting Enterprise Journey mapping SaaS 
Totango
AUGUST 18, 2022
A lot goes into crafting the ideal onboarding process for SaaS products. You need to clearly demonstrate the ins and outs of your software to ensure your customers know how to use it and how to employ it effectively in the pursuit of their enterprise’s unique needs and goals. A Customer Onboarding Checklist for Successful CS Teams.
Quadient
OCTOBER 22, 2021
We also provide benchmark performances for a variety of scalable infrastructures for private cloud, on-prem and SaaS deployments to help clients accurately model multiple architectures before making a long-term commitment to CCM infrastructure. . Customer-first organizations are the present and future of enterprises.
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Natalie Petouhof
OCTOBER 12, 2016
With SaaS solutions, the SI’s role is changing to focus on strategy, tactics and choosing technology. Customer experience SIs guide brands’ CX journeys on all channels (e.g., Enterprise Service Providers / System Integrators / Management Consultants:  . Boston Consulting Group . Capgemini . Deloitte  .
ChurnZero
APRIL 3, 2020
Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League. A: EBRs are typically for enterprise because they’re a higher touch. Instead of asking all those probing questions, you’ll have to make assumptions and provide meaningful data and guidance where you’ll still be seen as a consultative arm.
CSM Magazine
MAY 30, 2016
marketing automation (think customer journey mapping and personalized content marketing). ERP and other relevant enterprise systems that can supply data on customer interactions. No need to build a custom IT solution from scratch with such a variety of packaged, SaaS CRMs on the market. More cost-cutting points?
Education Services Group
JULY 10, 2019
So in today’s SaaS-dominated B2B landscape, channel relationships are in need of an update. Whether your product is software, a telephony system, or a team of consultants, if it’s got your branding and logo on it, you want to ensure the customer experiences it in a cohesive way. The relationship between OEMs and partners is nuanced.
SmartKarrot
MARCH 8, 2022
A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. In the revenue-centric SaaS world, Amarachi strives to provide customers with the highest value at every step of their customer journey. Annette Franz is the Founder and CEO of CX Journey Inc.
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