Quadient
FEBRUARY 15, 2022
Living journey maps bring your customers' happiness to life. A properly executed living customer journey map is a valuable and versatile tool. When you observe a customer journey in its entirety, you see not only the spots at which you have delighted them but the points at which you have let them down.
Beyond Philosophy
JULY 25, 2016
Subconscious factors like smell are important considerations when we conduct customer mirrors and behavioral journey mapping. When our consultants visit our clients’ locations as though they were a customer, smell is often one of the first things they notice. Share your experiences in the comments section below.
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Beyond Philosophy
MAY 9, 2016
I was thinking about this research in the context of our behavioral journey mapping , where we identify customer touchpoints and assess customers’ emotional reactions at each one. These are all unconscious emotional decisions that we make about usefulness and value and that we pick up as Customer Experience consultants.
ChurnZero
FEBRUARY 28, 2020
Q: What journey mapping resources and tools do you recommend? A: There are a ton of journey mapping tools out there and a lot of them do similar things. Otherwise, there are a lot of great journey map tools that are pretty inexpensive. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League.
ChurnZero
MARCH 11, 2020
This could be someone in marketing, on the executive team, or an outside consultant (shameless plug). Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League . Download this eBook to learn how to sell CS software internally, along with argument positions for each individual executive. What to do about it.
ChurnZero
APRIL 3, 2020
Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League. Instead of asking all those probing questions, you’ll have to make assumptions and provide meaningful data and guidance where you’ll still be seen as a consultative arm. Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping.
ChurnZero
MARCH 6, 2020
Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League . Download this eBook to learn how to sell CS software internally, along with argument positions for each individual executive. Join this webinar to learn: The different types of customer reviews and when to use them. t wears that never gave them the con?dence
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