Consulting eBook Journey mapping Sales 
Beyond Philosophy
MAY 9, 2016
I was thinking about this research in the context of our behavioral journey mapping , where we identify customer touchpoints and assess customers’ emotional reactions at each one. These are all unconscious emotional decisions that we make about usefulness and value and that we pick up as Customer Experience consultants.
ChurnZero
MARCH 11, 2020
I wasn’t satisfied that we lost a customer, but I was now armed with valuable new information that would lead to a breakthrough in our sales model. From these discussions, we were able to gain incredible insights into the root causes of customer churn that informed our strategy from marketing and sales through product and service delivery.
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ChurnZero
FEBRUARY 28, 2020
Even before pre-sales where possible, but I would definitely have your Customer Success team or manager introduced at the very beginning to be a customer advocate and track the customer experience along the way, even if they’re not directly owning the onboarding or implementation. as a potential good starting place.
ChurnZero
APRIL 3, 2020
Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League. Ensure that Sales brings the right people to the table when you kick off the relationship and you start having those goal and outcome discussions at that time. So, for the next account that Sales hands off to you, do it right from the very beginning.
ChurnZero
MARCH 6, 2020
In CMSWire’s article on building a people-centric culture, CX Journey Inc. Founder Annette Franz shares a quote from sales expert Zig Ziglar that shows how a people-first philosophy is your business growth strategy: “You don’t build a business. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League .
Pointillist
JULY 25, 2018
‘Thinking in journeys’ is important when it comes to data integration for customer journey analytics, as explained in detail in step 4 below. Has a journey mapping exercise ever been conducted? If recent, these journey maps can provide starting points to start discovering important customer journeys.
Pointillist
JULY 25, 2018
‘Thinking in journeys’ is important when it comes to data integration for customer journey analytics, as explained in detail in step 4 below. Has a journey mapping exercise ever been conducted? If recent, these journey maps can provide starting points to start discovering important customer journeys.
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