Consulting Customer Support industry standards Metrics 
NICE inContact
OCTOBER 8, 2019
A KPI Benchmark is a Comparative Metric. Benchmarks can also be established by looking at other call centers like yours to determine what a standard is within an industry. For example, call centers that provide customer support for software companies may have an average first call resolution rate of say 60%.
Callminer
AUGUST 1, 2017
Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. Jeff Greenfield is the co-founder and chief operating officer of C3 Metrics.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Amity
JULY 13, 2016
Customer Support and Customer Service have been around for decades. To win in this new era, the role of support needs to be completely refined or even newly defined. Organizations need to focus around the entire experience of the customer. And to achieve this, Customer Support is now Customer Success.
CSM Magazine
NOVEMBER 1, 2018
Customer support is a critical interface with a huge impact on customer satisfaction and customer retention and, thereby, on business performance and profitability. Here are a few fundamental must-haves for any prospective online customer service training solution. Reporting metrics. Course management.
SmartKarrot
MAY 11, 2023
Apply here: [link] Role: Customer Success Specialist Location: Minneapolis–Saint Paul, WI, United States (On-site) Organization: Robert Half As a Customer Success Specialist, you’ll resolve challenging situations and problems. Deliver first-rate customer support over the phone and/or email in a busy setting.
Amity
JULY 13, 2016
Customer Support and Customer Service have been around for decades. To win in this new era, the role of support needs to be completely refined or even newly defined. Organizations need to focus around the entire experience of the customer. And to achieve this, Customer Support is now Customer Success.
Amity
JULY 13, 2016
Customer Support and Customer Service have been around for decades. To win in this new era, the role of support needs to be completely refined or even newly defined. Organizations need to focus around the entire experience of the customer. And to achieve this, Customer Support is now Customer Success.
Expert insights. Personalized for you.
54 
Let's personalize your content