Beyond Philosophy

JUNE 1, 2015

Similarly, Caesars Entertainment has rich databases on its high-rolling program members. One retailer has combined its loyalty program with a 5% point of sale discount, building volume from its highest value customers. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy.

Airlines 210

Airlines Entertainment Consulting Consulting 210

NobelBiz

JULY 31, 2023

Say goodbye to frustration and hello to seamless communication that keeps customers coming back. Join us as we unravel the power of call queuing and embrace the future of customer-centric excellence. This system ensures that no call goes unanswered and customers are directed to the most suitable agent available.

Wait times 52

Wait times Telecommunications Call Center CRM 52

CCNG

OCTOBER 19, 2022

Unhappy Customers Learn how promoters differ from detractors 86% of consumers will pay more for a better customer experience. Oracle, 2011) Businesses have a 60 to 70% chance of selling to an existing customer while the probability of selling to a new prospect is only 5% to 20%. over the last two years, 2.4 IDC, 2022).

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

C3Centricity

JUNE 28, 2018

Have you noticed how most consultants that start working within a company will usually commence their audits by speaking with many people internally? Have you noticed how most consultants start their audits by speaking with many people internally? ” That’s why we external consultants have it relatively “easy.”

Marketing 59

Marketing Consulting Consulting Analytics 59

C3Centricity

JUNE 28, 2018

Have you noticed how most consultants that start working within a company will usually commence their audits by speaking with many people internally? Have you noticed how most consultants start their audits by speaking with many people internally? ” That’s why we external consultants have it relatively “easy.”

Marketing 54

Marketing Consulting Consulting Analytics 54

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Beyond Philosophy

JUNE 20, 2015

performance metrics flatline and, for all intents and purposes, have little or no granular actionability. Two years ago, they adopted, system-wide, one of the popular single number performance metrics. The company needs to understand the benefits, and overall perceived value, customers seek in the entertainment experience.

B2C 257

B2C B2B Metrics Entertainment 257