Lumoa

APRIL 28, 2024

You will need to reach out for a consultation first. Medallia charges for both “units” and “users”: Units are defined as named individuals in surveys but they do not have log-in privileges such as customer service agents or business consultants.

Feedback 83

Feedback Consulting Consulting Enterprise 83

Outsource Consultants

JUNE 5, 2018

An article by Mark Nicholson discusses this topic and points out that, while it’s the ideal form of advertising, it’s something companies have to earn through positive customer service. The better your reviews are, the more stars people give you, the more likely you’ll be to attract new customers. The solution?

Contact Center 52

Contact Center outsourcing Social media contact Advertising 52

Toister Performance Solutions

FEBRUARY 20, 2020

Forecast all channels Contact centers traditionally forecast phone volume, so staffing can be adjusted to meet the expected demand. For some reason, this doesn't happen in other service channels. But what about emails, chat sessions, or social media posts? Quality isn't just a phone thing.

Social media contact 111

Social media contact Contact Center Scripts Accountability 111

Serenova

OCTOBER 22, 2019

You can see it just over the horizon: the storm of calls, messages and texts that come with the holiday season at your contact center. Here’s how you can ensure your contact center’s systems and processes will weather the storm: 1. If you’re not already using a cloud-based contact center, think about switching.

Contact Center 64

Contact Center Social media contact Average Handle Time Wait times 64

Callminer

AUGUST 6, 2019

Service is a big part. “As As you will certainly know, customer service is critical – but you need to ensure that your call center software has the best customer service ever. Know the latest call center trends. As more customers seek to engage businesses through other channels than voice (e.g.,

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Outsource Consultants

JULY 17, 2018

A recent article by Maneesh Sharma discusses the significance of fixing customer problems before they happen. Some companies take the customer service approach of waiting for their customers to come to them with complaints, and their customers end up being angrier and potentially leave for competitors. We can help!

Contact Center 59

Contact Center Customer Service outsourcing Social media contact 59