Toister Performance Solutions
FEBRUARY 20, 2020
Forecast all channels Contact centers traditionally forecast phone volume, so staffing can be adjusted to meet the expected demand. For some reason, this doesn't happen in other service channels. Here's where you need a customer service software solution that puts all conversations in one easy place.
Outsource Consultants
JUNE 5, 2018
An article by Mark Nicholson discusses this topic and points out that, while it’s the ideal form of advertising, it’s something companies have to earn through positive customer service. The better your reviews are, the more stars people give you, the more likely you’ll be to attract new customers. The solution? We can help!
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Serenova
OCTOBER 22, 2019
For example, if you target a low average handle time during the busy season, you’re hoping to move people through the contact center quickly, which lowers wait times and improves customer service. So, you need to strive for handle times that drop while first contact resolution stays the same or increases.
Callminer
AUGUST 6, 2019
Service is a big part. “As As you will certainly know, customer service is critical – but you need to ensure that your call center software has the best customer service ever. As more customers seek to engage businesses through other channels than voice (e.g., Social media.
Outsource Consultants
JULY 17, 2018
A recent article by Maneesh Sharma discusses the significance of fixing customer problems before they happen. Some companies take the customer service approach of waiting for their customers to come to them with complaints, and their customers end up being angrier and potentially leave for competitors. We can help!
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