Ian Jacobs

AUGUST 17, 2015

Customer service teams are facing a dilemma that may bring back high school nostalgia - if you want to be one of the cool kids, you need to be social. But simply being present in the social scene doesn't automatically make you hip to the digital customer. Social media. contact center.

Social media contact 90

Social media contact Customer Service Contact Center 90

Ian Jacobs

MAY 12, 2015

This is a guest post by Danielle Geoffroy, Research Associate on the AD&D team who helps with our customer service and unified communications research. Read more Categories: Customer Service. Social media. contact centers. digital customer service. social customer service.

Social media contact 89

Social media contact Customer Service Government Analytics 89

Outsource Consultants

JUNE 5, 2018

An article by Mark Nicholson discusses this topic and points out that, while it’s the ideal form of advertising, it’s something companies have to earn through positive customer service. The better your reviews are, the more stars people give you, the more likely you’ll be to attract new customers. The solution?

Contact Center 52

Contact Center outsourcing Social media contact Advertising 52

Hodusoft

AUGUST 9, 2021

EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Branding has long been used by businesses to drive emotional connection and brand recall in customers. Many e-Commerce players using Social Media Contact Center Software for better CX. Enable self-service.

Social media contact 105

Social media contact Contact center software Contact Center Interactive Voice Response 105

Toister Performance Solutions

FEBRUARY 20, 2020

Forecast all channels Contact centers traditionally forecast phone volume, so staffing can be adjusted to meet the expected demand. For some reason, this doesn't happen in other service channels. But what about emails, chat sessions, or social media posts? Quality isn't just a phone thing.

Social media contact 111

Social media contact Contact Center Scripts Accountability 111

Calabrio

APRIL 12, 2021

We’ve seen customers creatively step up to the challenges of this unique year—engaging their workforce and delivering on customer service expectations. We’re proud to share that one of these innovators has been recognized by the Society of Workforce Planning Professionals as a top-notch contact center leader.

Social media contact 59

Social media contact contact center workforce Contact Center Call Center 59

Ian Jacobs

FEBRUARY 20, 2015

But brands need to decide when and how to engage customers in these forums they do not control. Customer Experience. Social media. contact center. customer communities. social customer service. social forums. Read more Categories: CRM.

Social media contact 63

Social media contact Airlines Customer Support CRM 63