Construction Customer Service Morale Scripts 
SharpenCX
JUNE 10, 2021
Most people don’t grow up dreaming about being a frontline customer service agent. Unfortunately, even the best call center leaders can’t get rid of the high-stress moments and angry customers agents have to face on the job. Customer service isn’t a bad gig, but it does come with its stresses. It’s hard work.
Callminer
MAY 11, 2020
To learn more about how customer service and customer experience managers can best handle disgruntled employees, we reached out to a panel of management professionals and asked them to answer this question: “What’s the best way for customer service / experience managers to handle a disgruntled employee?”.
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SharpenCX
SEPTEMBER 1, 2021
Soft skills make your agents human and play a huge role in delivering quality customer service. What does customer service mean to you? This question gets at the driving beliefs and principles your candidate has about the role of customer service. Customer service is a team sport.
Fonolo
APRIL 5, 2022
They must set strong examples of teamwork, work ethic, company values, and of course: customer service. The cost of investing in the wrong leader is exorbitant– call center attrition and customer dissatisfaction are sure to increase if you do. Easier said than done, right? Why Investing in the Right Leader is Critical.
Callminer
OCTOBER 3, 2019
They can handle constructive criticism without taking it personally, and they’ll be honest if you ask them questions about how things can run better. One of the most surefire ways to boost employee morale and motivation is by actually listening to what they have to say. Twitter: @deniseleeyohn , @toister. . What is the answer?
NobelBiz
SEPTEMBER 12, 2023
A lower ATT typically indicates quicker issue resolution and streamlined customer service. To optimize ATT, call centers employ various strategies, such as agent training programs, call scripting, and technological tools, to strike the right balance between service quality and efficiency. Well, they’re not!
aircall
MARCH 6, 2018
Recognizing your current agents’ individual strengths and skill sets is the first step toward taking your customer service from “surviving” to “sustained success.”. Equip any new hires with email “snippets,” call scripts, and links to useful self-help resources until they’re able to navigate independently.
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