SharpenCX
JUNE 10, 2021
Get creative with your policies and ditch the archaic scripts and expectations of a call center. Give your agents constructive feedback. Boosting morale and increasing motivation can reduce attrition, increase customer retention, and drive performance. Create a strategy for your team that allows every agent to have downtime.
SharpenCX
SEPTEMBER 1, 2021
It’s likely that every agent will get constructive or negative feedback from a customer, from a peer, or from you at some point. >> Read Next: 14 Call Center Scripts to Empower your Agents through Every Interaction. What did you do with that feedback? And, how they react to that feedback is important. ??.
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Fonolo
APRIL 5, 2022
Their day-to-day work is riddled with angry customers, monotonous scripts, and constant problem-solving. But transitional periods involving employee turnover, new management, and the adoption of new tools and technology can also have a significant impact on agent morale and performance. Why Investing in the Right Leader is Critical.
aircall
MARCH 6, 2018
Equip any new hires with email “snippets,” call scripts, and links to useful self-help resources until they’re able to navigate independently. The prospect of upward mobility within the company incentivizes strong performance and raises employee morale. In this setup, all calls, emails, and chats are initially fielded by tier-1 agents.
Callminer
OCTOBER 3, 2019
They can handle constructive criticism without taking it personally, and they’ll be honest if you ask them questions about how things can run better. One of the most surefire ways to boost employee morale and motivation is by actually listening to what they have to say. What is the answer? Creativity can be useful. This is Why.
aircall
MARCH 6, 2018
Equip any new hires with email “snippets,” call scripts, and links to useful self-help resources until they’re able to navigate independently. The prospect of upward mobility within the company incentivizes strong performance and raises employee morale. In this setup, all calls, emails, and chats are initially fielded by tier-1 agents.
NobelBiz
SEPTEMBER 12, 2023
To optimize ATT, call centers employ various strategies, such as agent training programs, call scripting, and technological tools, to strike the right balance between service quality and efficiency. Establish a system where agents regularly receive constructive feedback on their performance.
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