Beyond Philosophy

AUGUST 3, 2016

As Customer Experience consultants, we find that the majority of companies have no idea where and when in their present Customer Experience, they cause customers pain. We discovered that before the agent sent to inspect the incident would enter the flat, our consultant had to pay him £200 ($262), cash, for a fee like a deductible.

Complaint resolution 271

Complaint resolution Consulting Consulting Customer emotions 271

Connecting the Dots

JULY 27, 2020

A little more than forty years ago, the marketplace was very different from todays, with little to no attention paid to customer care and complaint resolution. What follows is Vicki’s interview of John Goodman about his storied career in customer experience, customer care research, and the 2020 National Customer Rage Study.

Customer Care 62

Customer Care Complaint resolution Government Education 62

Return Customer

AUGUST 15, 2018

A customer is more likely to agree to wait an additional day for resolution than dealing with false promises. A customer would prefer to know their stage of complaint resolution than wait for the final resolution to magically show up. Author Bio: Sam Makad is an experienced writer and marketing consultant.

Customer Support 71

Customer Support Complaint resolution Advertising Banking 71

SmartKarrot

JUNE 29, 2021

Deliver the “Klugo Operating Excellence Engagement Program” jointly with the Project Manager / BPM Consultants. Manage Customer Advocate program that generates case studies, video testimonials and reference calls. Manage Customer Advocate program that generates case studies, video testimonials and reference calls.

Complaint resolution 10

Complaint resolution Accountability Upselling Metrics 10