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The Power of Recognition: How to Motivate Agents Authentically

Playvox

In contrast, low agent motivation is linked to high attrition rates in contact centers, resulting in increased recruitment and training costs, along with a negative impact on overall team morale. Positive reinforcement with tools like these can boost morale and lead to a more satisfied and motivated call center organization.

Morale 78
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Avoid These Common Call Center Hiring Problems

Global Response

After all, when employees don’t get the training and support they need—especially during the onboarding process—they tend to get overwhelmed and burn out quickly, leading to low morale, high turnover and increased mistakes.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

A former CEO group leader, and executive coach with the world’s largest chief executive organization, David has worked with thousands of CEOs and business leaders on their business brand, customer experience, and competitive advantages. Kate Nasser, The People Skills Coach and founder/president CAS, Inc. Kate Nasser.

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Mar 03 – Customer Success Jobs

SmartKarrot

Oversee all aspects of people management within the designated customer success team including recruitment, selection, training, performance management, coaching, and motivation. Keeping team morale high with regular engagement, a pulse on the team’s day-to-day, and helping plan/ coordinate team building activities.

Finance 10
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NICE Shines Spotlight on 2014 PSAPs’ Finest at APCO

Customer Interactions

During the last several years Jason has been the primary point of contact for providing technical support for the Communications Center’s 9-1-1 telephone systems. As a coach/mentor/trainer, he enthusiastically shares best practices with trainees and co-workers. He has set a high bar high for performance excellence.