aircall

JANUARY 3, 2018

If you’re managing a customer support team, then you’re as much a coach as you are a supervisor. Good coaches make their players better, but great coaches go the extra mile and continue making themselves better as well. Identify Coaching Opportunities. Increased duration might also coincide with a new feature or policy.

Coaching 86

Coaching Morale Analytics Benchmark 86

aircall

JANUARY 3, 2018

If you’re managing a customer support team, then you’re as much a coach as you are a supervisor. Good coaches make their players better, but great coaches go the extra mile and continue making themselves better as well. Identify Coaching Opportunities. Increased duration might also coincide with a new feature or policy.

Coaching 81

Coaching Morale Analytics Benchmark 81

aircall

JANUARY 3, 2018

If you’re managing a customer support team, then you’re as much a coach as you are a supervisor. Good coaches make their players better, but great coaches go the extra mile and continue making themselves better as well. Identify Coaching Opportunities. Increased duration might also coincide with a new feature or policy.

Coaching 48

Coaching Morale Analytics Benchmark 48

3CLogic

AUGUST 3, 2021

When it comes to waiting on hold, studies have shown that callers don’t have a ton of time to spare. A recent survey from Arise Virtual Solutions reveals that over 65% of customers are only willing to wait on hold for a maximum of two minutes before hanging up. Monitor Agent Activity To Provide Real-Time Coaching.

Interactive Voice Response 98

Interactive Voice Response Contact Center Contact center software contact center solutions 98

Playvox

MARCH 27, 2023

Additionally, agents can benefit from coaching and mentoring programs that provide ongoing feedback and guidance to help them improve their performance. The Power Of Real-Time Support I’ve personally seen the impact that real-time support can have on customer service center productivity.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Balto

DECEMBER 16, 2022

With an increased emphasis on agent empowerment, your teams can feel increased confidence and morale, and provide an improved customer experience. Many contact centers have incorporated AI tools to help shape the future of their organizations; AI can provide representatives with real-time guidance and coaching while on customer calls.

Contact Center 52

Contact Center Agent Empowerment Self service Scripts 52

TechSee

SEPTEMBER 29, 2020

However, these drastic measures are usually short term as they negatively affect CX and employee morale. In addition, failure to provide a timely resolution to a customer’s issue is an important contributor to customer dissatisfaction. Reduce the need for followup with next issue avoidance. Techniques to optimize staffing.

Call Center 196

Call Center Self service Gamification Contact Center 196