ChurnZero

FEBRUARY 28, 2020

Q: What journey mapping resources and tools do you recommend? A: There are a ton of journey mapping tools out there and a lot of them do similar things. Otherwise, there are a lot of great journey map tools that are pretty inexpensive. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League.

Journey mapping 64

Journey mapping Customer centricity Accountability Metrics 64

ChurnZero

MARCH 11, 2020

Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League . Download this eBook to learn how to sell CS software internally, along with argument positions for each individual executive. Join this webinar to learn: The different types of customer reviews and when to use them. t wears that never gave them the con?dence

Journey mapping 52

Journey mapping Finance SaaS Consulting 52

ChurnZero

APRIL 3, 2020

Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League. Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping. A customer journey map is a tool to help visualize the experiences of interacting with your company from the customer’s point of view. Q&A Recap.

Journey mapping 52

Journey mapping SaaS Sales Consulting 52

ChurnZero

MARCH 6, 2020

Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League . Download this eBook to learn how to sell CS software internally, along with argument positions for each individual executive. Join this webinar to learn: The different types of customer reviews and when to use them. t wears that never gave them the con?dence

Journey mapping 69

Journey mapping Benchmark Coaching Sales 69

ClientSuccess

FEBRUARY 27, 2018

Although this workflow spans multiple departments, the customer success team can be thought of like the coach of a well-oiled team. Here is a brief playbook on how customer success teams can define customer handoff and streamline the customer success journey between departments. eBooks: Ultimate Guide to SaaS Customer Success Metrics.

Metrics 40

Metrics Journey mapping Coaching SaaS 40

Comm100

FEBRUARY 16, 2018

According to CCW Digital’s Report, 61% of companies agree that agent coaching is a top investment priority for 2018. Practice customer journey mapping to see where in their journey your customers are coming across friction. Recommended for you: [eBook] Improve Your Customer Experience: An Action Plan for CX Success.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40