JustCall

APRIL 4, 2023

In this blog, we will explore 10 remarkable inbound call center sales techniques and training methods that can help your business succeed. So, let’s dive in and learn how to turn every call into a successful sale! What Is Call Center Inbound Sales Training? It is as simple as that.

Call Center 52

Call Center Sales Inbound sales Upselling 52

JustCall

APRIL 3, 2023

Customers ring representatives in with a variety of issues in a variety of moods. It is imperative that reps remain calm and polite in all circumstances to win customers’ trust. On the other hand, inbound calls are there to provide technical support and customer service and generate inbound sales.

Inbound sales 40

Inbound sales Telemarketing Technical Support Contact Center 40

GetFeedback

AUGUST 14, 2019

In customer experience (CX) terms, we often dismiss Customer Satisfaction Score (CSAT) measurement as too simple. Keeping customers satisfied is more than just a nice to have. Can CSAT improve customer experience? . You can ask customers to provide feedback on their satisfaction along their journey.

Metrics 109

Metrics Journey mapping Surveys Feedback 109

JustCall

APRIL 3, 2023

Did you know that for 71% of consumers, a speedy response from a service team can drastically improve their customer experience? Additionally, around 76% of customers still prefer to contact customer service over the phone. How to handle inbound sales calls? Needless to say, phone support is far from dead.

Interactive Voice Response 40

Interactive Voice Response Inbound sales Call Center Sales 40

Tethr

NOVEMBER 1, 2018

A hurricane forecasted to make landfall soon can trigger inbound sales calls from people wanting to buy new policies or increase their existing coverage to protect their property. It could also cause many existing customers to call and check their coverage level to make sure they’re adequately prepared.

Analytics 48

Analytics Self service Inbound sales Customer effort 48

JustCall

MARCH 13, 2020

What is Sales Training? Sales training is the process of guiding and training your sales team for the actual grind- facing customers, and selling the product. The main purpose of coaching your sales team is to get them ready to face customers, take them through the product, and get more sales success.

Sales 59

Sales Coaching Feedback Consulting 59

Talkdesk

MAY 17, 2016

Talkdesk for Slack applies the benefits of this innovative tool by harnessing the power of real-time messages in order to improve customer support, agent coaching and more. We announced Talkdesk for Slack at Opentalk 2016 , our inaugural customer experience summit. Agent coaching. Optimize agent coaching efforts.

Coaching 40

Coaching Call Center Inbound sales First call resolution 40