SharpenCX

JANUARY 6, 2021

As you continue to adopt digital channels, cloud contact center tools let you iterate and improve, without tagging in IT. With drag and drop tools for call routing, omnichannel IVRs and bots , some cloud vendors (ahem…. Strategic Contact ). What’s more? The number 2 challenge? Supporting remote workers.

Call Center 67

Call Center Coaching Abandon rate Contact Center 67

SharpenCX

JUNE 9, 2021

Allowing employees to work from home even just half of the time can save companies about $11,000 per employee. A survey conducted by Boston Consulting Group found that despite the challenges of the pandemic, 75% of employees feel they have maintained or even improved their productivity. Let’s be real, though.

Management 67

Management Contact Center Employee engagement Engineering 67

NobelBiz

APRIL 18, 2023

For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

NobelBiz

MAY 16, 2023

Just think about the emergence of new communication channels, mobile devices, social media, VoIP, rich data, and so on… In short, the hosted contact center model came as a solution to a more and more complex reality. NobelBiz OMNI+ Hosted Cloud Contact Center Solution What Are the Benefits of a Hosted Contact Center?

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40

SharpenCX

SEPTEMBER 17, 2019

In fact, a recent survey from Celonis found that at least 45% of executives don’t know where to begin when it comes to developing a digital transformation framework & strategy. Through customized data, surveys, reviews, and convos with agents, find pain points and what’s holding you back from reaching goals.

Contact Center 59

Contact Center Cloud contact Contact center software Morale 59

Noble Systems

MARCH 19, 2021

While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Cloud Contact Center for SMBs. Cloud contact center software systems offer smaller teams the benefits of the same tools and technologies used by big businesses.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Vonage

FEBRUARY 7, 2017

Ignoring employee engagement. Satisfaction levels among customer service staff are notoriously low – indeed, according to one survey of 200,000 employees, it was found that customer-facing staff had significantly lower levels of engagement than those in executive positions.

Interactive Voice Response 48

Interactive Voice Response Customer Service Gamification Cloud contact 48

Fonolo

NOVEMBER 17, 2020

ContactBabel surveyed 221 contact center managers and found that 63% of the time, the telephone is still the best communication method for complaints. 2) The Cloud Will Reign Supreme. The Cloud Contact Center is predicted to become the number one platform of choice for many businesses in 2016. of interactions.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

JustCall

APRIL 5, 2023

You can also leverage its cloud contact center solution, which supports features such as mobility, positive customer experience, collaboration, and flexibility. 8×8 Pricing Plans 8×8 Express: $15 per user, per month for a small business phone system with voicemail, an auto-attendant, and unlimited calls to the U.S.

voip 52

voip Interactive Voice Response APIs Contact Center 52

CSM Magazine

APRIL 28, 2021

Richard Pinnington at Calabrio explores today’s complex contact centre ecosystem and comes up with a strategy to create a synchronised agent and user experience. The secret to closing this gap is to work with vendors that can truly help to tap into VOC data, not just a subset of it, as can happen when only surveys are used.

CRM 59

CRM Analytics Multichannel Telecommunications 59

Hodusoft

NOVEMBER 29, 2022

This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond. 10 top contact center software for business success Now the question comes “why top 10 contact center software?”

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40