Liveops

MARCH 11, 2021

Engaging with your team on a regular and frequent basis allows you to get a pulse check on their productivity and overall sentiment. Quarterly surveys are very common, however, they tend to be lagging indicators. . Try not to align employee happiness with employee engagement. Provide professional development.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

Fonolo

NOVEMBER 17, 2020

Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. While much has changed in the last decade, one storyline will remain constant: Contact center teams will continue to face surges in call volume bravely.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

NobelBiz

APRIL 18, 2023

For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Liveops

MARCH 15, 2021

Engaging with your team on a regular and frequent basis allows you to get a pulse check on their productivity and overall sentiment. Quarterly surveys are very common, however, they tend to be lagging indicators. . Try not to align employee happiness with employee engagement. Provide professional development.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

Noble Systems

MARCH 19, 2021

While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Cloud Contact Center for SMBs. Cloud contact center software systems offer smaller teams the benefits of the same tools and technologies used by big businesses.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Vonage

FEBRUARY 7, 2017

Ignoring employee engagement. Satisfaction levels among customer service staff are notoriously low – indeed, according to one survey of 200,000 employees, it was found that customer-facing staff had significantly lower levels of engagement than those in executive positions. Getting the tone wrong.

Interactive Voice Response 48

Interactive Voice Response Customer Service Gamification Cloud contact 48

JustCall

APRIL 5, 2023

You can also leverage its cloud contact center solution, which supports features such as mobility, positive customer experience, collaboration, and flexibility. 8×8 Pricing Plans 8×8 Express: $15 per user, per month for a small business phone system with voicemail, an auto-attendant, and unlimited calls to the U.S.

voip 52

voip Interactive Voice Response APIs Contact Center 52