Cloud contact Conference contact center solutions Customer Experience 
Serenova
APRIL 26, 2019
For some technology solutions (customer relationship management (CRM), for example) the cloud is now the de facto standard. At the same time, the proportion of businesses choosing traditional premises solutions continues to decline year over year. Keeping customer data secure is critical for your contact center.
Serenova
MARCH 1, 2020
Channel Partners Conference and Expo 2020 is only days away, and the Serenova team is ready to network, learn and share insights with thousands of channel professionals March 9 through 12 at the Venetian and Sands Expo in Las Vegas. The post We’ll See You at Channel Partners Conference and Expo 2020 appeared first on Serenova.
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TechSee
AUGUST 14, 2023
This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker.
Serenova
MAY 23, 2019
Years ago, we began speaking about the rising importance of customer experience. We recognized the customer experience started and ended with the contact center. Today, it feels like the customer experience wave has turned into a tsunami. Better Customer Experiences in the Cloud.
Natalie Petouhof
MARCH 3, 2016
Tweet Enterprise Connect 2016 is a leading conference and exhibition for enterprise communications and collaboration in North America. Genesys, a market leader in omni-channel customer experience (CX) and contact center solutions, will be particpating in the event. Paul Jarman, inContact.
NobelBiz
OCTOBER 12, 2021
It enables anybody with a suitable VoIP web application to use their browser to make outgoing calls, answer incoming calls, or hold video conferences.) This technique streamlines the experience of using Voice Over IP! For 20 years we helped contact centers bring all their communication together for a seamless customer experience.
Serenova
MARCH 7, 2019
If you’re still wondering about cloud versus an on-premises system, then you need to join the Cloud Contact Center Faceoff. The session is hosted by Sheila McGee-Smith, and I’ll join many of my peers to talk about what you’ll need to consider as you embark on looking at new solutions for your contact center.
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