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Key 2020 Trends: Cloud Contact Centers

Call Experts

Ensure secure and real-time communication for your customers and their associated support data. . Key 2020 Trends: Cloud Contact Centers. Monitor Your Customer Experience with Real-Time Dashboards. Understand and Optimize your Unique Customer Touchpoints. Use AI to enhance the customer experience journey.

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Cloud Contact Center Best Practices You Should Use In 2022

Playvox

In the last year, contact center teams that have embraced cloud-based solutions have learned some important lessons. Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022.

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We’ll See You at Channel Partners Conference and Expo 2020

Serenova

Channel Partners Conference and Expo 2020 is only days away, and the Serenova team is ready to network, learn and share insights with thousands of channel professionals March 9 through 12 at the Venetian and Sands Expo in Las Vegas. The post We’ll See You at Channel Partners Conference and Expo 2020 appeared first on Serenova.

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The Value of an Optimized Customer Experience

Call Experts

How focussed are you on improving customer experience (CX). What is customer experience? CX is the sum of all the moments your customers share during their entire customer journey. Improving this experience is about developing an emotional connection to create a brand perception of your company.

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Beginning to Explore Cloud Contact Center Solutions? Here’s a Good Place to Start

Serenova

For some technology solutions (customer relationship management (CRM), for example) the cloud is now the de facto standard. For contact center leaders just beginning to explore cloud solutions, making the right decision can seem daunting. Keeping customer data secure is critical for your contact center.

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See You At Customer Contact Week For Discussions, Demos, and Copper Mules

Callminer

To register for the workshop, conference attendees can visit [link] or discuss with conference hosts when you check in. The timing is as follows: CallMiner – Top of the Hour – Optimizing Contact Center Outcomes with CallMiner Interaction Analytics. Workshop attendees are eligible to win an Amazon Tap!

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See You At Contact Center Week For Discussions, Demos, and Copper Mules

Callminer

To register for the workshop, conference attendees can visit [link] or discuss with conference hosts when you check in. The timing is as follows: CallMiner – Top of the Hour – Optimizing Contact Center Outcomes with CallMiner Interaction Analytics. Workshop attendees are eligible to win an Amazon Tap!