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3 Ways Cloud Contact Center Solutions Benefit Agents

Upstream Works

Momentum remains strong for cloud contact center solutions, with most deployments still in their early stages. This is because cloud provides business value across the entire customer service value chain. Cloud makes work-from-home an ongoing option for agents. In fact, a recent survey from J.D.

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5 Powerful Benefits of Cloud Contact Center Solutions

Playvox

Even though contact center facilities were shuttered, businesses still had to serve their customers, which meant setting up their agents to work remotely. Those with cloud contact center solutions were able to make the transition quickly. What is a cloud solution?

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Cloud Contact Center: What Is It & How Does It Work?

TeleDirect

At TeleDirect, we deliver cloud-based contact center solutions to companies and industries across America. Read our guide to cloud-based customer service to learn more about it. Cloud Contact Center: What Is It & How Does It Work? What Is a Cloud Contact Center?

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6 Reasons Enterprise Organizations are Accelerating the Move to Cloud Contact Center Solutions

3CLogic

In fact, more than 50% of people cite poor customer service as a reason to stop doing business with a brand. Removing the traditional communication silos associated with on-premise solutions can quickly impact the customer experience and optimize agent efficiency. Conclusion.

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Why Businesses are moving to the Cloud Contact Center Solutions in South Africa?

Ameyo

Successful businesses choose innovation and they invest in contact center technology that keeps up with the customer service standards. Customer experience has become the talk of the town and there isn’t a business that is not swept by the wave of this change. And why not? appeared first on Ameyo.

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Beter Bed Transition Agents in 24 Hours to Work-From-Home Model with Vocalcom Salesforce Edition Cloud Contact Center Solution

VocalCom

As retail stores close and contact center staff are no longer able to work on site, many companies must find innovative and flexible ways to meet increased customer service demand while protecting the health of their employees. Beter Bed chooses Vocalcom Salesforce Edition Cloud Contact Center Solution.

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A Step-by-Step Guide to Search for Your Next Cloud Contact Center

SharpenCX

With ever-changing trends and the challenges to meet new customer expectations , you have to account for tons of factors. You need to ask the right questions and gather supporting info to commit to a new cloud contact center system. . >> Download Now: 101 questions to ask on your contact center RFP.