Fonolo
JULY 5, 2018
A Million People are Using Bank of America’s Chatbot” says the headline in American Banker. From mail-order catalogs to touch-tone IVR to chatbots. They are all answers to the question, “How do we let the customer do more, so that employees do less?” Chatbots are the new star on the horizon. You need the chatbot to: 1.
Fonolo
JANUARY 31, 2018
Will this be the year that messaging platforms from Facebook, Apple and others reach critical mass as a channel for customer service? Will the AI / chatbot hype start to live up to its promise? The Promise” for the topics of machine learning, chatbots, natural language processing, IoT and virtual reality.
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VocalCom
JULY 2, 2020
We are social creatures and the value interacting with another human being over a machine when dealing with a complex and emotional problem cannot be underestimated: humans offer a level of empathy that no chatbot or automated agent can currently provide. Want to know more about the evolution of contact centers ?
TechSee
MARCH 19, 2018
Natural Language Processing (NLP) algorithms have enabled AI-powered tools to grasp context, power smart classification, routing of customer inquiries, and create conversational chatbots. Powered by advances in Deep Learning. The most advanced form of AI – Deep Learning – enables independent learning of massive data sets.
Jon Arnold
MAY 4, 2017
I'm in Montreal about to start Day 2 for Cisco's 2017 Customer Care Analyst event. After this, I'm in Phoenix for NEC's event next week, then I'm speaking in Toronto for a networking event hosted by Jeff Pulver about the chatbot/AI space. Been really good so far, and more to come today.
ShepHyken
MARCH 31, 2018
Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Social Proof.
RapportBoost
NOVEMBER 15, 2018
When it’s done correctly, the customer should never notice that it happened. . That means more than just pointing the customer to a white paper. Few things are most frustrating for a customer than to spend 15 minutes on a live chat only to find out that the chat agent needs to bring in backup.
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