call center solutions Chatbots Customer Care White Paper 
TechSee
MARCH 19, 2018
Natural Language Processing (NLP) algorithms have enabled AI-powered tools to grasp context, power smart classification, routing of customer inquiries, and create conversational chatbots. The post Computer Vision in the Call Center – The New CX Frontier appeared first on Techsee.
Callminer
FEBRUARY 23, 2021
Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. Adapting to a shifting market means making changes to agent engagement processes , team cooperation, agent training and more, while maintaining a positive customer experience. Technological Trends.
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