How to Think about Chatbots in a Big Picture Kinda Way
Fonolo
JULY 5, 2018
What does the future hold for customer service? A common theme in answer to this question is, “Improvements in automation and self-service will erode the importance for call centers.” A Million People are Using Bank of America’s Chatbot” says the headline in American Banker. Chatbots are the new star on the horizon.
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