NobelBiz

JANUARY 3, 2022

When a consumer contacts your organization, you may provide him an alternate route via which he can find a response to his problem, based on the cause for the call, the workload of your teams, and other external and internal considerations. SMS, e-mail, live chat, chatbot, there are many suitable alternate channels.

Contact Center 52

Contact Center Call Center Consulting Consulting 52

Serenova

JUNE 24, 2020

Effectively seizing the opportunity takes an omnichannel cloud contact center. Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Start with a Cloud Contact Center Solution. What Is an Omnichannel Call Center? Integrate Tools.

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

Serenova

FEBRUARY 3, 2020

In a webinar drawing on ICMI’s industry-leading research and insights from the 2020 ICMI Featured Contributors (including Serenova Vice President of Customer Success Jen Jackson ) ICMI Group Principal Analyst Roy Atkinson explored what’s trending in 2020 and why contact center leaders should pay attention. Recruiting Challenges.

Interactive Voice Response 40

Interactive Voice Response Self service Contact Center Analytics 40

Fonolo

JANUARY 9, 2018

Ovum’s Ranking of Cloud Vendors. Research firm Ovum released a new edition of their great report, “Selecting a Multichannel Cloud Contact Center”. Webinar] 3 Critical Contact Center Trends to Watch in 2018. Learn the top contact center trends that you should act on this year. Phone Calls Are Essential.

Call Center 65

Call Center Multichannel APIs Contact Center 65

NICE inContact

JULY 31, 2019

In many ways, conversational AI is certainly poised to fill that need with advanced voice interfaces and chatbot technologies. Dig deeper into conversational AI in our upcoming webinar. We’ll explore how contact centers are using artificial intelligence to solve challenges and provide a better service experience to their consumers.

Customer Experience 56

Customer Experience Banking Interactive Voice Response Contact Center 56

NICE inContact

JANUARY 11, 2019

In a webinar , Lauren and I discussed the changes the current decade has brought to QM and what companies should do in terms of planning for 2020 QM challenges. Interactions must be viewed as a series of contacts instead of a collection of isolated incidents. Change Brought by Omnichannel Interactions.

Quality management 18

Quality management Management Average Handle Time Chatbots 18

Fonolo

MARCH 21, 2019

Big announcements this year include the launch of two new cloud contact centers called Edify and Thrio ; a new contact center from Vonage called CX Cloud Express (based on their acquisition of NVM which we covered here ); and the rebranding of Polycom/Plantronics as “Poly.”. It was here that Twilio announced Flex.

Enterprise 15

Enterprise voip Call Center Chatbots 15

NobelBiz

MARCH 14, 2023

Which is integrated with our OMNI+ cloud contact center omnichannel solution. You can also check our Webinar episode – Outbound Compliance Survival Kit and find everything you need to know to stay compliant and profitable. Use technology to assist with scripting using call scripting software or chatbots.

Contact Center 52

Contact Center Scripts Call Center Government 52