CCNG

JUNE 3, 2021

As outsourcing is not new to anyone, information organizations should have before embarking on outsourcing or dealing with their current outsourcing partner. However, outsourcing is not going away, and according to many trusted advisory organizations, it will continue to grow significantly.

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outsourcing CCNG Government Customer Care 195

CCNG

DECEMBER 20, 2023

Despite these advancements, the hyperbolic sales pitches foretelling the end of human interaction in call centers is irresponsible. Not only that, but recent advancements like Generative AI and ChatGPT have emerged as powerful solutions for customer service. More on that later.) The End of Human Interaction in Call Centers?

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Call Center Chatbots CCNG Technology 195

CCNG

APRIL 27, 2022

was my first day of work as the Director of Operations for a contact center outsourcing company. My background is sales management. I led my first outside sales team of 40 people right out of college. I worked on sales talk tracks and upsell guidelines—all with frontline employees by my side. The clients were ecstatic!

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CCNG Contact Center Scripts Feedback 195

CX Global Media

JULY 11, 2019

David Hadobas CEO, CCNG. About David Hadobas : David started CCNG in 1991, recognizing limited resources for information among contact center /customer care management. CCNG’s mission to provide a community for member-driven agendas, topics, events and conversations provides true peer learning for contact center management.

Contact Center 120

Contact Center CCNG Morale Coaching 120

CCNG

JULY 27, 2022

Chat to Conversion Rate - A lead-generation metric that measures customer service assistance, which converts to sales. Nick is the Founder and President of CustomerServ, a call center "lifer", outsourcing professional, job creator and relationship builder, devoted to successful client-vendor partnerships in the BPO industry.

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Call Center Metrics At home agents Average Handle Time 195