CCNG

JUNE 7, 2023

CCNG members and veteran contact center leaders Fred Stacey and Adam Boelke recently discussed with fellow members the potential impact, current challenges, misconceptions and future of ChatGPT in contact centers. This helps enhance the customer's shopping experience and can lead to increased sales and customer satisfaction.

Contact Center 195

Contact Center CCNG APIs Scripts 195

CCNG

NOVEMBER 22, 2023

Engaged employees increase productivity by 14%, increase customer ratings by 10%, increase sales by 18%, increase profitability by 23%, and increase organizational participation by 13%. Employee surveys are a great way to get employee feedback and implement changes where possible.

Employee engagement 195

Employee engagement CCNG Best practices Surveys 195

CCNG

AUGUST 16, 2023

Is there an option to provide feedback after several months of use? There are pitfalls to this strategy. Has the product arrived yet? Has the customer used it enough to know if it’s satisfactory and meets their requirements?

Surveys 195

Surveys CCNG Airlines Consulting 195

CCNG

JUNE 14, 2023

Actively listening to customer feedback and observing their behavior can provide valuable insights into their emotional needs and help you tailor your products, services, and communication strategies accordingly. Analyze feedback to identify areas where you excel and those that may need improvement.

Customer Experience 195

Customer Experience Airlines CCNG Chief Customer Officer 195

CCNG

DECEMBER 20, 2023

Despite these advancements, the hyperbolic sales pitches foretelling the end of human interaction in call centers is irresponsible. This technology can monitor customer feedback and identify potential problems. Not only that, but recent advancements like Generative AI and ChatGPT have emerged as powerful solutions for customer service.

Call Center 195

Call Center Chatbots CCNG Technology 195

CCNG

MAY 27, 2021

Contact Center Leaders are continually being pushed to improve processes, decrease cost, increase customer satisfaction, and improve sales or metrics. They have experience across many centers and industries and can either present quick solutions or listen to your ideas and provide feedback on what you might expect.

Consulting 195

Consulting Consulting Contact Center Gamification 195

CCNG

APRIL 27, 2022

My background is sales management. I led my first outside sales team of 40 people right out of college. I was hired by this CEO to change the culture from customer service to sales because 95% of this company’s clients were in the consumer products and services industry. NOTHING was done without constant feedback.

CCNG 195

CCNG Contact Center Scripts Feedback 195