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Let’s talk about Chat GPT in the Contact Center

CCNG

CCNG members and veteran contact center leaders Fred Stacey and Adam Boelke recently discussed with fellow members the potential impact, current challenges, misconceptions and future of ChatGPT in contact centers. This helps enhance the customer's shopping experience and can lead to increased sales and customer satisfaction.

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Unleash The Power of Your Employees and Watch Your Business Thrive on Your Path to Rock-Solid Employee Engagement & Development

CCNG

Engaged employees increase productivity by 14%, increase customer ratings by 10%, increase sales by 18%, increase profitability by 23%, and increase organizational participation by 13%. Employee surveys are a great way to get employee feedback and implement changes where possible.

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SURVEYING YOUR CUSTOMERS - DON’T MAKE THESE 7 MISTAKES

CCNG

Is there an option to provide feedback after several months of use? There are pitfalls to this strategy. Has the product arrived yet? Has the customer used it enough to know if it’s satisfactory and meets their requirements?

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The Power of Emotional Connection: Growing Your Business Through Strong Customer Experience

CCNG

Actively listening to customer feedback and observing their behavior can provide valuable insights into their emotional needs and help you tailor your products, services, and communication strategies accordingly. Analyze feedback to identify areas where you excel and those that may need improvement.

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Will AI Render the Human Call Center Agent Obsolete?

CCNG

Despite these advancements, the hyperbolic sales pitches foretelling the end of human interaction in call centers is irresponsible. This technology can monitor customer feedback and identify potential problems. Not only that, but recent advancements like Generative AI and ChatGPT have emerged as powerful solutions for customer service.

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When to Call a Contact Center Consultant…

CCNG

Contact Center Leaders are continually being pushed to improve processes, decrease cost, increase customer satisfaction, and improve sales or metrics. They have experience across many centers and industries and can either present quick solutions or listen to your ideas and provide feedback on what you might expect.

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I’m Not Going to Be Able to Make Payroll – Can You Hold Your First Paycheck?

CCNG

My background is sales management. I led my first outside sales team of 40 people right out of college. I was hired by this CEO to change the culture from customer service to sales because 95% of this company’s clients were in the consumer products and services industry. NOTHING was done without constant feedback.

CCNG 195