CCNG
NOVEMBER 22, 2023
Engaged employees increase productivity by 14%, increase customer ratings by 10%, increase sales by 18%, increase profitability by 23%, and increase organizational participation by 13%. Effective Rock-Solid Employee Engagement must be a part of the fabric of the organization.
CCNG
OCTOBER 25, 2023
In a recent CCNG member Town Hall, Kelly Sigmond led this discussion on how to achieve successful employee engagement implementing Customer Experience technology. For the full one hour Town Hall recording, visit the CCNG website, Programs, Town Hall Spotlights once released for non-members.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CCNG
DECEMBER 27, 2023
Add to this our daily personal, family and job stresses, and it's clear why many feel overwhelmed and ultimately disengage or worse. Greg Salvato is a valued CCNG member sharing his insights and experience on a variety of topics including leadership in the customer care field. It's a complex landscape.
CCNG
OCTOBER 11, 2023
Give a crap It used to be that employees were advised to leave their personal lives at home, but if you want a team that's dedicated to making a difference, then they need to know that someone cares about them beyond their performance. Start by sharing more personal aspects of your life and being vulnerable.
Speaker: Dave Hoekstra, Calabrio
The benefits of a strong quality assurance program stretch far beyond the walls of the contact center, but in recent times of remote working, you may be struggling to assess agent performance and keep employees engaged. How can I make conversations personal over video? How can I make coaching as effective when not in person?
CCNG
SEPTEMBER 20, 2023
Empowering Employee Development Dan emphasized the significance of employee development plans that extend beyond job-related skills. These plans should support employees in pursuing personal interests and goals, even if they don't directly align with their current roles.
CCNG
NOVEMBER 9, 2022
Despite its unique impediments, contact center senior leaders should regularly examine the effectiveness of their employee engagement strategies. Gamify teamwork, productive behaviors, KPI performance and senior leadership engagement. Engage employees continuously via coaching, polls, surveys and informal check-ins.
Expert insights. Personalized for you.
195 
Let's personalize your content