CCNG
JANUARY 11, 2023
With some of the frustration I’m hearing, you might assume that customer service is taking a hit – particularly when there are daily reports of inflation, an oncoming recession, and the need to cut costs constantly. These same companies found themselves having slow growth and customer service and customer retention issues.
CCNG
JUNE 7, 2023
CCNG members and veteran contact center leaders Fred Stacey and Adam Boelke recently discussed with fellow members the potential impact, current challenges, misconceptions and future of ChatGPT in contact centers. Providing 24/7 Support : Chat GPT can operate around the clock, providing customer support even outside regular business hours.
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CCNG
SEPTEMBER 29, 2020
So how are customer support operations adjusting to the new virtual work environment over inhouse work environment? CCNG members have shared ideas on how they engage and work with remote agents keeping things fun and engaging. Jaedeanne Shaver is Customer Service Training and Quality Manager at Alcon in Fort Worth Texas.
CCNG
FEBRUARY 21, 2024
Your customers already want AI Customer Service. Artificial intelligence (AI) and Generative AI (GenAI) have created a new era of automating the most vital aspects of customer service. The leaders of this space have already explored how AI can improve your organization’s customer service (or support center).
CCNG
SEPTEMBER 29, 2022
Many businesses are using self-serve customer service options that make their customers more happy and feel empowered enough to keep returning to those businesses. The self-serve option helps customers personalize their wants and makes it easier for them by simply doing it themselves. Jessica Gopalakrishnan, Cognigy 3.
CCNG
JUNE 14, 2023
Share your company's vision, values, and mission in a way that your customers can relate to, and make sure your brand story is consistently reflected across all touchpoints, from marketing materials to customer service. Building Trust Through Transparency and Consistency Trust is a crucial component of emotional connection.
CCNG
AUGUST 9, 2023
For example, we asked ChatGPT to act as a customer support agent for Netflix and tell us about the options for contacting customer service. Programs like ChatGPT have the potential to drive innovation in customer experience by creating new ways of engaging with customers and solving their problems.
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